1. About this policy
This Acceptable Use Policy (“AUP”) sets out the rules for using services supplied by Gigaair Ltd (“Gigaair”, “we”, “us”) over the Gigaair network. It protects our network, our partners and everyone who uses it.
The AUP applies to:
- our wholesale partners. It forms part of the Gigaair Wholesale Partner Terms. Under those terms, partners must comply with it and make sure their customers comply with it, or with terms that are no less restrictive;
- every end customer who uses a service on our network, whether they buy it from a partner or from us directly; and
- anyone else who uses a service, for example staff, guests or tenants at a customer’s premises.
“You” means any of these people. The customer who holds the service, or the partner that supplies it, is responsible for use of that service by anyone it allows to use it.
The same AUP is published on our website and in our partner portal.
2. Using the service lawfully
You must not use a service, or allow it to be used, to:
- break any law or regulation in the UK, or in the country where the use takes place;
- create, store, send or access indecent images of children or any other illegal content. We report such content to the police and the Internet Watch Foundation;
- promote or incite terrorism, violence or hatred;
- harass, threaten, defame or abuse anyone;
- commit fraud, phishing, identity theft or any other deception;
- infringe anyone’s copyright, trade marks or other intellectual property, including by sharing pirated content; or
- breach anyone’s privacy or data protection rights.
3. Protecting the network and other users
You must not:
- attack, probe, scan or test the vulnerability of any network or system without the owner’s permission, including ours;
- take part in denial-of-service attacks, or send traffic intended to disrupt any network or service;
- try to get unauthorised access to any account, system, device or data;
- spread viruses, malware or other harmful code;
- forge or hide the source of traffic, for example by spoofing IP addresses or email headers;
- use IP addresses we have not allocated to the service;
- announce routes or advertise IP addresses to our network, or through it, unless we have agreed this in writing;
- run open mail relays, open proxies or open DNS resolvers that others can misuse; or
- use the service in a way that seriously harms our network, or other people’s use of it.
If a device on your network is compromised, for example by malware or as part of a botnet, you must take reasonable steps to fix it as soon as you become aware. We may restrict the affected traffic until it is fixed.
4. Email and messaging
You must not use a service to send unsolicited bulk email or messages (spam), or to send marketing that breaks the Privacy and Electronic Communications Regulations. You must not host websites or services that are advertised by spam. If your mail server is blacklisted because of activity on your service, you must fix the cause promptly.
5. Our equipment and network
Equipment that we install, such as radios, antennas, optical network units, routers, switches, cabling and mounting hardware, remains our property. You must not:
- move, open, modify, reconfigure or tamper with our equipment or network, or allow anyone else to;
- connect anything to our equipment other than as we have agreed; or
- remove or cover labels, or block the line of sight for wireless equipment.
Please tell us, or your provider, straight away if our equipment is damaged, lost or stolen. Equipment must be kept somewhere safe, dry and powered as we have advised.
6. IP addresses
IP addresses that we allocate are assigned from our registered address space. They remain ours, and you may use them only with the service they were allocated to. You must not transfer, sub-allocate to third parties, or announce them elsewhere without our written agreement. When a service ends, its IP addresses return to us.
7. Fair use and traffic management
Services are supplied at the speeds and on the terms set out in the order and the Service Schedule. We do not apply usage caps. We may manage traffic where reasonably necessary to:
- protect the network, for example during an attack;
- deal with congestion; or
- comply with the law.
We will do this in line with our obligations on open internet access.
8. Resale
Only our wholesale partners may resell our services, and only as permitted by their agreement with us. End customers must not resell a service, or share it beyond their own premises, unless their contract allows it.
9. What happens if this AUP is breached
If we reasonably believe this AUP has been breached, we may:
- contact the partner or customer responsible and ask for the problem to be fixed within a reasonable time;
- block or filter the traffic or service involved;
- suspend all or part of the service. For partners, this is in line with clause 11 of the Wholesale Partner Terms;
- end the service, where the breach is serious or is not fixed;
- report illegal activity to the police or other authorities, and co-operate with their lawful requests; and
- recover our reasonable costs. Under clause 10.3 of the Wholesale Partner Terms, partners indemnify us against claims arising from a breach of this AUP by them or their customers.
Where it is safe and lawful, we will give notice before taking action, and we will restore a suspended service as soon as the reason for the suspension has ended.
10. Reporting abuse
To report spam, network abuse, copyright infringement or illegal content coming from our network, email abuse@gigaair.co.uk. Please include the date, time and time zone, the IP address involved, and any evidence, such as full email headers or logs. If you are a customer of one of our partners and your own service is affected, please contact your provider.
11. Changes to this AUP
We may update this AUP from time to time. For partners, changes are made and notified in line with clause 16 of the Wholesale Partner Terms. The current version, with its version number and effective date, is always on our website and in the partner portal.
